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Patient Participation Group
Join our PPG and help us to improve and maintain our services.
The Aims of the Patient Participation Group
- To offer opinions in a constructive manner and to put forward ideas on behalf of other patients.
- To improve the provision of health care.
- To improve communication between surgery, patients and the wider community about matters concerning the surgery and health in general.
- To provide assistance in development of new services.
- To encourage a spirit of self help and support amongst patients to improve their health and social care.
Getting Your View
The group would like to contact patients on occasion by email and/or text so that they can obtain the views of the widest group of patients possible. We would like to obtain your email address and mobile phone number to do this. Please complete the Patient Contact Form to provide your consent for this.
Latest Meeting Minutes
May 2026
PPG members present: MD HM, NP and apologies from AJ, EL and AD
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The January 2026 minutes were signed off
The minutes were signed off.
Actions
- Digital inclusion classes have started on Mondays 10 am to 12 pm and Wednesdays 12 pm to 5 pm at the practice provided by Together Better
- There are English classes on Fridays 1 pm to 3 pm provided by Together Better
- Surveying of over 55 year old IT needs is ongoing by direct contact with patients when contacting the surgery and supporting with digital inclusion as above
- The telephone message has been updated
Friends and family test January to April 2026
The overall feedback was similar to previous surveys
- 88 - very good
- 34 - good
- 15 - neither good or poor
- 7 - poor
- 7 - very poor
- 3 - don't know
Positive comments included: professional, helpful, friendly, good access, kind, caring
Areas of improvement included
- waiting times at the surgery
- getting results
- online prescription requests being rejected without an explanation
- online booking
A discussion was held and overall 79% rated as good and very good which was positive
The practice has addressed some of the above feedback:
- The patient call screen advises if a clinic is running late to inform patients
- Patients are reminded that they should contact the practice one week after any practice tests for the results
- Our practice pharmacists are now giving a reply if a prescription request is rejected
- Online booking is supported by directing patients to digital inclusion classes at the practice, using the patient tablet at reception and also by staff over phone for those patients who are unable to use the online system
- Overall the incoming call volume has reduced from last year improving telephone access for patients
Newsletter
The initial practice newsletter was circulated at the meeting and received positive feedback from the PPG. Suggestions going forward included to keep it briefer and possibly using links to more information rather than including the whole text. Future newsletters could include information on healthy living and new health campaigns such as the autumn flu clinics
AOB
NP reported issues receiving results from secondary care and why it takes so long. RG explained that hospitals arrange admin paper clinics to review their own results and this can take many weeks after the test.
MD advised that patients can write to Mary Elford, chair of the consultative committee at Homerton hospital re services provided by the trust.
New staff- DK introduced himself to the PPG and is in the practice newsletter as well as the other new receptionist.
Next meeting
Planned for August 2026, to include the national annual GP patient survey results, friends and family test and topics for the next newsletter