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Patient Participation Group
Join our PPG and help us to improve and maintain our services.
The Aims of the Patient Participation Group
- To offer opinions in a constructive manner and to put forward ideas on behalf of other patients.
- To improve the provision of health care.
- To improve communication between surgery, patients and the wider community about matters concerning the surgery and health in general.
- To provide assistance in development of new services.
- To encourage a spirit of self help and support amongst patients to improve their health and social care.
Getting Your View
The group would like to contact patients on occasion by email and/or text so that they can obtain the views of the widest group of patients possible. We would like to obtain your email address and mobile phone number to do this. Please complete the Patient Contact Form to provide your consent for this.
Patient Participation Group Meeting Minutes - March 2025
Learning Event - PPG Meeting
Site name: The Riverside Practice
Event on 05/03/2025, led by RG
Others involved were: RG, IK, BK, TA
Category
Administrative, Organisational
Analysis
What happened?
Present:
Practice: RG, IK, BM, TA
PPG: : MD, EL, AD, NP (new member)
Apologies:
HM, AJ
Agenda
- November minutes and actions
- 2024-2025 PPG improvement funds
- 2025-2026 PPG improvement funds
- AOB
1. The November 2024 minutes were approved.
Actions:
- The practice had replied to healthwatch their comments
- The practice is still to start waste recycling
- The practice staff have been encouraged to choose healthy eating options
2. 2024-2025 PPG Improvement funds
The PPG were updated on what has been completed to date.
- Infection control works- completed
- Front door repair- completed
- New patient call screen- completed
As there was additional funding available from this years practice allocation the PPG kindly agreed the following to be funded
- Additional USB headsets as back up for the phone system
- New car park CCTV for security
- Text messaging charges
3. 2025- 2026 PPG Improvement funds
Proposed agreed spend on:
- Text messaging charges
- Annual license and support fee for the call screen
- Other annual license fees
- New equipment- tbc
4. AOB
- MD asked about the practice's approval as a veteran friendly and autism friendly practice and RG updated that the practice has arranged further training on learning disability and autism by the local clinical lead.
- AD asked about an update on what specific services there are for teenagers and young adults and RG advised that the Off centre is a local service for 16 to 25 year olds. If specific new services become available then these can be advertised using our website and waiting room call screen.
- Our new PPG member NP was welcomed to the group.
Date of next meeting - May 2025