PPG Meeting Minutes

Learning Event - PPG Meeting

Site name: The Riverside Practice
Event on 24/04/2024, led by RG
Others involved were: IK, OH

Analysis

What are the learning points?

Present

Practice: Dr Goel, Mrs Iqra Khan, Omar Hoque
PPG: AD, MD, AJ, HM,EL

AGENDA

Actions from last meeting

1. IT training for patients - first session at Riverside booked on 9.5.2024
2. Telephony- new contract signed and hopefully starting at the start of July 2024 allowing call queuing and call back features
3. Text to patient to use our website more-sent 24.4.2024
4. Text to patients about pharmacy first and other services-actioned
5. You said we did poster- done
6. Q& A for website- to be completed

IT Training

This will be starting on 9.5.2024

80 patients have responded and initial training will be on using the NHS App, online booking and pratice website use, using Accurx

Walking Group

This has been promoted by textin patienst and there will be stal att the practice in the afternoon on 9.5.2024 and 16.5.2024

Friends and family test

Overall this has been very positive scoring mostly very good or good

The results from March 2024 were:

• 41 Very good
• 6 Good
• 2 Very poor

Comments included:

• Had a positive experience
• Kind and caring and calm and understanding nurse
• Punctual and good service
• Reception are understanding
• Knowledgeable GPs

Practice Improvements

the budget is still to be confirmed

the PPG is asked to support these proposals

1. £1000 for infection control works, new splash backs and taps in clinical rooms
2. £ new patient call screen and installation- to obtain quotes to see if possible

AOB

1. Capture the patient demographics on practice website use
2. Continue recording patients preferred way of communication in their GP records
3. Social prescribing services for under 16 year olds
4. The PPG gave positive feedback of the reception staff

Agreed Actions

1. Continue work on a Q&A section for the practice website
2. Obtain quotes for a new patient call screen
3. Capture the demographics of those patients using the pratice website
4. Find put what social prescribing services are avaialble for those aged under 16
5. Send the PPG members the practice business plan to review and discuss at the next PPG meeting scheduled for July 2024