Appointments

If the problem is medically urgent, please ring the surgery between 8am and 10am and the doctor will assess you. Please cancel your appointment if you cannot attend, so that we can offer the appointment to another patient.

You can phone us on 0208 806 1928.

Duty Doctor Service

For when you have an urgent medical problem

Available 8am to 6:30pm Monday to Friday (excluding bank holidays).

This service offers you quick access to your GP practice, where they know you and have your full medical record. We recommend this service instead of going to A&E at the hospital.

1. Phone the surgery and explain to reception that you have an urgent problem
2. Reception will ask the nature of your problem and can then put you on the Duty Doctor list
3. The Duty Doctor will ring you back within 2 hours
4. The Duty Doctor will decide with you what you need, which could be:

• Advice over the phone
• An appointment at the surgery
• A home visit if you are really not well
• A referral to another service

Before we see you, we need to ask a few simple questions about your problem, including how long you have had it and when it would be convenient for us to see you.

If you phone a member of the reception team will ask you these questions - but using the online system means you can use a simple form and also attach a photo if you think it would be helpful. The practice member you speak to will have all the information at their finger-tips.

You will help us by freeing up the phones for those patients who are the most vulnerable and find it most difficult to get through to us.

Ways to book

• Submit your request online
• If you are unable to access online services, please contact the practice on 0208 806 1928.

Longer Appointments

We offer extended appointments for patients who need more time to review their health. These can be with a doctor, nurse or pharmacist and can be for doing a long-term condition review, medication review and learning disability review. Please ask our staff about how to book these.

If you are off work for 7 days or less, you do not need to give your employer a fit note or other proof of sickness from a medical professional.

Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or you can download it from the HMRC website

Learn more on our Sickness Certificates page

If you are in urgent need of care and  genuinely housebound, you can request a home visit. Please ring the surgery on 0208 806 1928 between 8am and 10am. To help us look after our other patients, please only do so if really necessary.

On average four to five patients can be seen in surgery in the time it takes to do a single house call.

The care that can be offered due to the lack of adequate lighting, examination facilities and equipment means that you may not receive as good a service as the doctor may be able to offer if you come to the surgery.

Please note that the doctor may telephone you rather than visit you if this is medically appropriate. Ultimately it is the doctors right to decide whether or not a visit is appropriate for a particular set of circumstances.