Configure Appointment Details

Appointments System

Patients are seen by appointment, which can be made by telephone or calling in at reception. If the problem is medically urgent, please ring the surgery between 8.00 am and 10.00 am and the doctor will assess you. Please cancel your appointment if you cannot attend, so that we can offer the appointment to another patient.

Choice of Practitioner

Patients have a choice of seeing their registered doctor (Dr Goel) or any other practitioner on duty.

Clinic Times

Monday

09:00 – 12:00

15:00 – 18:00

Tuesday

08:40 – 12:00

15:00 – 18:00

Wednesday

09:00 – 12:00

15:00 – 18:00

Thursday

09:00 – 12:00

 

Friday

09:00 – 12:00

15:00 – 18:00

 

Home Visits

Patients are requested, where possible, to telephone between 09:00 - 10:00 if a home visit is required that day.

We would request that, apart from the genuinely housebound, all other patients attend the surgery rather than request a home visit because of the extra time home visiting takes. On average four to five patients can be seen in surgery in the time it takes to do a single house call. In addition, the care that can be offered due to the lack of adequate lighting, examination facilities and equipment means that you may not receive as good a service as the doctor may be able to offer if you came to the surgery.

Please note that the doctor may telephone you rather than visit you if this is medically appropriate. Ultimately it is the doctors right to decide whether or not a visit is appropriate for a particular set of circumstances.

Cancellations & Reminders

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Late For Your Appointment

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

Interpreter

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.

Opening Times

Please select a site

Extended Hours at Neighbouring GP Surgeries

Primary Care GP Extended Access Centres

There are now Extra GP appointments in the evenings and at weekends available to City and Hackney patients.

Urgent and routine appointments with a GP, either same day or in advance are available at any one of our five primary care GP practices, making it much easier to get the care you need at a location that is convenient for you.

Who can access the service?

Patients registered with a City and Hackney GP practice can book an appointment at the service through their GP practice. These appointments are not suitable for all types of problems. (NB This is not a walk-in service)

What are the opening times?

The opening hours are 4pm - 8pm weekdays and 8am - 8pm weekends and Bank Holidays.  

How do I book an appointment?

For now you book an appointment by contacting your own GP practice however, direct booking is in the pipeline.

Extra evening and weekend appointments available at:

 

Monday-Friday
4pm-8pm

Saturday 
8am-8pm

Sunday & Bank Holidays
8am-8pm

Nightingale Practice

10 Kenninghall Road

London E5 8BY

 Yes

 Yes

 No

 The Hoxton Surgery
12 Rushton Street
Hoxton N1 5DR

Yes

Yes

No

 Richmond Road Medical Centre
136 Richmond Road
London E8 3HN

 Yes

 No

 Yes

The Neaman Practice
15 Half Moon Court
London EC1A 7HF

 No

 Yes

 No

Stamford Hill Group Practice
2 Egerton Road
London N16 6UA

No

 No

 Yes

 What can I expect at a consultation with a GP?

One of the added benefits of the primary care extended access service is that the GP will have access to view your medical record during your visit to the primary care access centre. Having access to view your medical record means that the clinician will have a greater understanding of your medical history and health needs and can then choose the treatment that is right for you. The clinician will ask you for your consent before accessing your medical record.

Using this service will not affect your registration at your usual GP practice.

Who will have access to my medical record?

Once you have consented, only authorised staff within the service will have access to view your medical record. Clinicians can only review your medical record if you have given your expressed consent. If you do not consent then the GP will not be able to continue the consultation. Your medical information will be treated with the strictest of confidentiality.  All City and Hackney GP practices have agreed to sign up to a data sharing agreement which sets out what information will be shared, how and when.

What if I don’t want my medical records to be shared?

If you don’t want your medical records to be viewed then you will need to tell the receptionist or GP at your own practice when they are booking the appointment. They will then offer you an appointment at your own GP practice.

Your views and feedback about the primary care extended access service.

At the end of the consultation with the GP you will be asked to complete a patient experience survey. Your views and feedback are important and will help us to make improvements.

Tests and referrals

The GP’s in these centres will send any requests for tests and referrals back to your own GP practice to action – in a small number of cases your own GP practice might recommend a different management plan to the extended access GP.