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Contact Us
Phone
Administrative queries
Address
The Riverside Practice
Theydon Road Health Centre
14 Urban Hive
Theydon Road
London
E5 9BQ
Getting here
Bus: The practice is easily accessible by several bus routes. The closest bus stops are served by route 393.
Train: The nearest train station is Clapton Station, which is approximately a 10-minute walk from the practice. You can also take the 393 bus from the station.
Parking
On-Site Parking: Limited on-site parking is available for patients. Please ensure you take a visitor's permit from the reception desk, as you may receive a ticket without a permit.
Street Parking: There is metered street parking available in the surrounding area. Please check the local signs for parking restrictions and fees.
Disabled Parking: Designated disabled parking spaces are available, although limited.
Accessibility
Entrance: The practice entrance is wheelchair accessible, with a button at the front for automatic doors.
Inside the Practice: All areas of the practice are on a single level for easy access for patients with mobility issues. There is also a lift for access to the first floor.
Facilities: We have accessible toilets designed for patients with disabilities.
Assistance: If you require any assistance, our friendly staff are always available to help.
Out of Hours
GP Extended Hub Hours
Extended Hours at Neighbouring GP Surgeries
There are now extra GP appointments available in the evenings and on weekends for City and Hackney patients.
Who can access the service?
Patients registered with a City and Hackney GP practice can book an appointment through their GP practice. These appointments are not suitable for all types of problems. (Note: This is not a walk-in service)
Opening Times:
The hours are 7am to 8am and 6:30pm to 8pm on weekdays, and 9am to 4pm on weekends and Bank Holidays.
How do I book an appointment?
For now, you can book an appointment by contacting your own GP practice.
Consultation Expectations:
One benefit of the primary care extended access service is that the GP will have access to view your medical record during your visit, with your consent, to better understand your medical history.
Medical Record Access:
Only authorised staff within the service will have access to your medical record with your consent.
Non-Consent:
If you don't consent to share your medical records, inform the receptionist or GP when booking the appointment.
Tests and Referrals:
Any test requests or referrals will be sent back to your own GP practice to action.
Life Threatening
Call 999 or go to A&E now if:
- you or someone you know needs immediate help
- you have seriously harmed yourself – for example, by taking a drug overdose
A mental health emergency should be taken as seriously as a medical emergency.
Urgent But Not Life Threatening
Visit an urgent care centre if:
- You have an urgent medical issue requiring on the day attention
Non-urgent
Use NHS 111 if:
- You need help now, but it’s not an emergency
There will be someone to provide you with advice and to direct you to a clinician if it is necessary.