Please do not contact your GP for a COVID-19 vaccine. The NHS is prioritising vaccinating people who experts have agreed will benefit the most. We will let you know when it is your turn. Please see www.eastlondonhcp.nhs.uk/ourplans/covid-19-vaccination-programme.htm for advice. NHS North East London
Dear Riverside patients, around 2.3 million people, aged 16 and over, who are registered with a GP practice in England will receive an invitation to take part in Europe’s biggest patient experience survey in early January. As GP practices have had to make a number of changes over the last 12 months in response to the COVID-19 pandemic, it is more important than ever that we hear about experiences of using local GP and health services.
The invitations go out by letter to a sample of people from each of more than 6800 practices. Following a successful pilot, text message reminders are also being sent to the whole sample (where a mobile number is recorded) alongside paper questionnaires.
The data provides vital information to the NHS to identify what’s working well and what can be improved. It helps identify inequalities in experience too, such as for certain age or ethnic groups or people with other protected characteristics. It can also provide new information that does not come to light in other ways. Last year’s survey helped the NHS to learn more about the high proportion of people who have caring responsibilities and about how this affects their experiences of using health services.
Important Message: 31/12/2020
The NHS in London is very busy due to rising coronavirus infection rates, but we’ll help you get urgent care when you need it.
“GPs are providing more appointments, including evenings and weekends, for patients with urgent health needs. Contact your practice, or check their website, and they will tell you how to arrange same-day appointments if you need urgent care.
“You can also contact 111, day or night, for other urgent health advice - including if you have concerns about your Covid-19 symptoms.
“Please remember that 999 and A&E are for emergencies.
“Thank you to Londoners for following the Tier 4 rules, which will help reduce infections, protect the NHS and keep each other safe.
DO NOT WALK IN TO THE SURGERY FOR ANY REASON. Only contact the surgery by phone. This is for your safety due to the current coronavirus pandemic. Thank you.
Welcome to The Riverside Practice
The Riverside Practice is an NHS surgery for the Residents of Hackney. Our aim is to maintain good quality health care, including health promotion, disease prevention, and treatment of illness and management of long term disease, for all our patients through all stages of their life. We always try to improve our service with kindness, sensitivity, friendliness and openness.
The Riverside Practice will text you via our computer system. If you do not want this service please call the surgery and opt out.
Please note that the way to contact the surgery by phone is by calling 0208 806 1928 between the hours of 8 am to 6.30 pm Monday to Friday,
If we are aware that this number is not working during opening hours then you can call 07944 888214.
When the surgery is closed and you need medical advice please call 111. For a medical emergency please call 999