Welcome to The Riverside Practice
The Riverside Practice is an NHS surgery for the Residents of Hackney. Our aim is to maintain good quality health care, including health promotion, disease prevention, and treatment of illness and management of long-term disease, for all our patients through all stages of their life. We always try to improve our service with kindness, sensitivity, friendliness and openness. Please note that during the ongoing pandemic, you must make make an appointment before visiting the surgery in person.
DUTY DOCTOR SERVICE – FOR WHEN YOU HAVE AN URGENT MEDICAL PROBLEM
To make it easier for you to get the right help when you need it urgently we are offering a Duty Doctor Service in this practice. Duty Doctor is in place from 8.00am to 6.30pm, Monday to Friday excluding bank holidays.
When you phone with an urgent problem, the Duty Doctor will ring you back within 2 hours and will decide the best way to help you. The doctor may:
- Give you advice straight away over the phone
- Arrange for you to come into the practice to see a doctor or nurse or other member of staff
- Arrange for a home visit if you are not well enough to come to the surgery and the doctor thinks you need to be seen
- Direct you towards other services which can help
If you need urgent medical advice for you or someone you care for, please call the practice on our usual number and ask the reception team about speaking to the Duty Doctor. They will ask you a few questions and if they decide the duty doctor is the right person to help they will arrange for them to call you back WITHIN 2 HOURS.
This service offers you quick access to your GP practice, where they know you and have your full medical record. We recommend this service instead of going to A&E.
Making a complaint
We hope that we can sort most problems out easily and quickly.
Find out about our complaints process and how to contact us here.
The Riverside Practice
14 Urban Hive
Telephone No: 0208 806 1928
Patient Participation Groups
Feedback is important to us
Have your say. Volunteer to join our PPG and improve the practice.
Find local support services
You are not alone
Support groups provide specialist information, advice and emotional support. Talk to us if you are interested in attending